Address: BigDug Limited, Riga Wharf, 380 Bristol road, Gloucester, England, GL2 5DH
Address: BigDug Limited, Riga Wharf, 380 Bristol road, Gloucester, England, GL2 5DH
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About BIGDUG
BiGDUG is a UK storage and workplace solutions provider founded in 2004 and part of the TAKKT Group, serving over 250,000 customers with shelving, racking, and industrial equipment. It focuses on helping businesses save space, time, and money with practical storage solutions for warehouses and workplaces. The company is known for competitive pricing, bulk deals, and expert support, including free site visits for larger projects. BiGDUG also emphasises fast delivery, quality products, and reliable customer service.
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BIGDUG Delivery Info
Free delivery is available on BiGDUG orders over £1000 (ex VAT) for UK mainland, while orders below this amount are charged £14.95 for standard delivery with a 2–3 working day timeframe. Next day and specified day delivery options are available at £24.90 for smaller orders and £9.95 for £1000+ orders, with next day service for mainland UK orders placed before 3pm. Non-mainland UK deliveries are charged based on order value, starting from £36 and increasing up to 10% for higher order values. Additional fees may apply for selected delivery dates, and all final costs are shown at checkout.
BIGDUG Return & Refund Policy
BiGDUG accepts returns within 30 days of delivery if items are unused, unassembled, in original packaging, and in resalable condition, while consumers also have a 14-day statutory right to request a full refund. Refunds are usually processed within 14 days after goods are received and inspected, though deductions, restocking fees, or collection charges may apply depending on the order. Made-to-order and personalised items cannot normally be returned unless faulty or misdescribed. Customers can return items themselves or request collection, and delivery charges are only refunded in limited cases such as faulty goods or self-returns.