Address: Mint House, Newark Close, Royston, SG8 5HL, United Kingdom
Address: Mint House, Newark Close, Royston, SG8 5HL, United Kingdom
How To Redeem Discount Code For Hotel Chocolat
About Hotel Chocolat
Hotel Chocolat began in North London in 2004, founded by Angus Thirlwell and Peter Harris with a mission to bring greater creativity and excitement to British chocolate. The brand combines chocolate making with cacao growing through its own Rabot Estate farm in Saint Lucia, while its collections are shaped by originality, authenticity and ethical sourcing. Hotel Chocolat continues to innovate through its chocolates, cafés, hot chocolate experiences, gifting and other cacao-based creations. Its approach also focuses on using more cacao, supporting farmers and developing gentler farming practices.
Hotel Chocolat Helpline
Contact Number: 03444 93 23 23
Email Address: help@hotelchocolat.com
Hotel Chocolat Payment Method
PayPal, Klarna, Visa, Apple Pay, Mastercard, Maestro, American Express
Hotel Chocolat Delivery Info
Hotel Chocolat free delivery is available on UK Standard Delivery orders over £50, while standard shipping costs £3.95 for one item or £4.95 for two or more items and takes 3–5 working days. UK Next Day Delivery costs £4.95 for one item or £5.95 for two or more, while Saturday Delivery has the same charges; both require orders by 6pm, with some locations excluded. Nominated Day Delivery is priced according to the selected delivery option. Click & Collect costs £0.95 on orders under £20 and is free over £20, while WHOOSH gift delivery costs £3.95 per gift with upgrades charged according to the chosen service.
Hotel Chocolat Return & Refund Policy
Hotel Chocolat covers purchases under its 100% Happiness Guarantee, offering a refund, replacement or Gift Card when customers are unhappy with a product or an important delivery date is missed. If an order is not as expected or you change your mind, customers should contact Customer Service before sending anything back so the team can arrange an appropriate solution.
Hotel Chocolat Loyalty Program
Hotel Chocolat operates the free VIP.ME rewards programme for customers aged 18 or over. Current benefits include 10% off the first order, 20% off café drinks and ices, £3 off drinking chocolate, birthday treats and early access to selected launches and offers. Members can use their digital membership through the website or app and receive exclusive promotions. VIP.ME rewards and discounts generally apply to full-price eligible products and cannot be combined with other offers unless specifically stated.