Address: Infinity Reliance Limited, My 1st Years, 4 Cheaney Drive, Grange Park, Northampton, United Kingdom
Address: Infinity Reliance Limited, My 1st Years, 4 Cheaney Drive, Grange Park, Northampton, United Kingdom
How To Redeem Discount Code At My 1st Years
About My 1st Years
My 1st Years is a UK-based personalised gifting brand offering customised products for babies, children, and special occasions such as birthdays and newborn celebrations. The brand is known for its engraved and embroidered keepsakes, including toys, clothing, and accessories. It also provides a smooth mobile-friendly shopping experience through its website and app, allowing customers to personalise items directly before ordering. The My 1st Years app helps users browse collections, track orders, and shop personalised gifts conveniently from their mobile device.
My 1st Years Helpline
My 1st Years Payment Method
Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay, Clearpay, and One4all.
My 1st Years Delivery Info
My 1st Years offers FREE UK Standard Delivery on orders over £50, while orders below this amount are charged £3.99 and typically arrive within 5 working days. Customers can also choose Next Day Delivery from £7.99 when ordering before 4pm (subject to availability), or Saturday Delivery for £11.99 when ordered before 4pm on Friday. International shipping is available, with costs calculated at checkout based on the destination. Please note that personalised products may require additional processing time before dispatch.
My 1st Years Return & Refund Policy
My 1st Years allows cancellations only before an order is dispatched or enters production, especially for personalised items which are often processed quickly. Non-personalised items can usually be returned if unused and in original packaging, but return costs are paid by the customer unless the item is faulty. Personalised products are generally non-refundable unless they are damaged, faulty, or incorrect due to an error by the brand. Refunds are issued after approval and may be adjusted for any discounts used. Once production has started, cancellation is usually not possible.
My 1st Years Milestone Rewards
My 1st Years offers a loyalty program called Milestone Rewards along with a points-based system. Customers earn 1 point per £1 spent, plus extra bonus points for activities like sign-ups, referrals, and special promotions. You can convert your points into money-saving vouchers, with 100 points generally valued at £5. The Milestone Rewards tiers also unlock benefits such as discounts, free shipping, personalised gifts, and exclusive offers depending on customer spending level. Benefits and rewards are only available for registered users and may vary based on promotions.