Address: OnBuy's headquarters is located at 12-14 Dean Park Crescent, Bournemouth
Address: OnBuy's headquarters is located at 12-14 Dean Park Crescent, Bournemouth
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About OnBuy
OnBuy is a UK online marketplace that connects shoppers with thousands of verified retailers across millions of products, including electronics, home, beauty, fashion, and more. The platform focuses on competitive pricing, buyer protection, and instant cashback on eligible purchases. OnBuy also offers a mobile-friendly shopping experience through its website, making it easy to browse, order, and manage purchases on smartphones. Every eligible order is backed by OnBuy Protection for added peace of mind.
OnBuy Helpline
Email Address: support@onbuy.com
OnBuy Payment Method
Visa, Mastercard, PayPal, Apple Pay, Google Pay, Klarna, Clearpay
OnBuy Delivery Info
Delivery options are set by individual sellers, so delivery times and charges can vary by product. Millions of products on OnBuy qualify for free UK delivery, while some sellers apply delivery fees based on the item and shipping method. Express and standard delivery options may be available depending on the retailer. Estimated delivery costs and times are displayed on each product page before checkout.
OnBuy Return & Refund Policy
Most products can be returned within 30 days of delivery, though return eligibility and conditions may differ depending on the seller. To start a return or cancel an order, customers should contact the seller directly through their OnBuy account. If a resolution cannot be reached, qualifying orders are protected by OnBuy Protection for up to 180 days, giving buyers the option to raise a dispute. Refunds are issued in line with the seller's return policy and applicable consumer protection laws.