Address: Paula's Choice is in Unilever House, Springfield Drive, Leatherhead, Surrey, United Kingdom
Address: Paula's Choice is in Unilever House, Springfield Drive, Leatherhead, Surrey, United Kingdom
How To Redeem Discount Code At Paula's Choice
About Paula's Choice
Paula's Choice is a science-driven skincare brand known for effective, fragrance-free formulas designed for all skin types. Paula's Choice offers a dedicated UK online store and mobile-friendly shopping experience through its official app for easy browsing and order tracking. Customers in the UK often choose it for dermatologist-inspired skincare routines and detailed product education.
Paula's Choice Helpline
Paula's Choice Payment Method
Visa, Mastercard, Apple Pay, PayPal, and Klarna
Paula's Choice Delivery Info
Paula's Choice offers free standard UK delivery on orders over £40, with delivery typically arriving within 2–3 working days. Standard shipping costs £2.95 for smaller orders. Next-day delivery is available on orders of £11 or more, costing £4.95 for orders up to £40, £2.95 for orders over £40, and free on orders above £100. Orders placed with next-day shipping are delivered on the following working day (Monday to Saturday).
Paula's Choice Return & Refund Policy
Paula's Choice offers a 60-day money-back return policy for customers who are not fully satisfied, allowing refunds back to the original payment method for eligible returns. Returns can also be made up to 180 days from purchase, but these are issued as store credit instead of cash refunds, while orders older than 180 days are not accepted for return. Customers are responsible for return shipping costs, and shipping or import fees are non-refundable under all circumstances. Refunds are typically processed within around 10 business days after the returned items are received and verified, and only products purchased directly from the official store are eligible for return or exchange.
Paula's Choice Loyalty Program
Paula's Choice runs a “Perks” loyalty program that rewards customers with 1 point for every $1 spent, along with access to exclusive discounts, gifts, and special offers throughout the year. Signing up is free, and anyone who creates an account is automatically enrolled at the entry “Choice” tier. Customers can move up to higher tiers such as Preferred (£150–£299 yearly spend) and VIP (£300+ yearly spend), unlocking better rewards and bonus point events as they shop more. Members also receive occasional multiplier point campaigns, early access to promotions, and personalised skincare perks depending on their status.