Address: c/o Brachers, Somerfield House, London Road, Maidstone, Kent, ME16 8JH, United Kingdom
Address: c/o Brachers, Somerfield House, London Road, Maidstone, Kent, ME16 8JH, United Kingdom
How To Redeem Discount Code For Rail Europe
About Rail Europe
Rail Europe is an online booking platform for train tickets and rail passes, allowing UK customers to search and book journeys from multiple rail operators. It sells transport products on behalf of railway operators rather than operating the trains itself. The platform also provides booking management, ticket collection information and refund support through its website and customer account.
Rail Europe Helpline
Online Contact Form
Rail Europe Payment Method
Credit Cards and Debit Cards
Rail Europe Delivery Info
Rail Europe provides electronic ticket options as well as station collection for eligible UK train tickets. UK tickets that require collection can be printed from self-service ticket machines at any UK station, using the collection reference and a valid bank card. Rail Europe’s current booking-fee policy states that fees range from £2.99 to £6.45 on qualifying journeys of at least £20, although its UK website also states that some UK train travel has no booking fee. For rail-pass holders, a £1.75 per passenger, per route seat-reservation fee applies from 2 February 2026 where applicable.
Rail Europe Cancellation & Refund Policy
Rail Europe’s UK train and bus ticket refunds depend on the fare conditions. Advance fares are generally non-refundable, while Anytime and Off-Peak fares can be refunded with a £5 fee deducted per ticket. Refunds can be requested through your Rail Europe account by selecting the journey, reviewing the fare conditions, choosing cancellation options and confirming the refund. The payment card is credited immediately, with the refund appearing in the account within a few days. Non-flexible tickets cannot normally be cancelled, although refunds may be considered for exceptional circumstances such as hospitalisation or bereavement when supporting evidence is provided.