Address: 115-117 Commercial St, London E1 6BG, United Kingdom
Address: 115-117 Commercial St, London E1 6BG, United Kingdom
How To Redeem Discount Code For The Ordinary
About The Ordinary
The Ordinary is a science-led skincare brand founded by Brandon Truaxe in 2016 to make effective, high-quality formulations more accessible. Known for transparent ingredient lists, straightforward product names and research-backed formulas, the brand focuses on simplicity, function and honest communication rather than beauty trends. Its expanding range includes skincare, hair care and body care products developed in its own labs, with vegan and cruelty-free formulations that reflect its commitment to quality, integrity and accessibility.
The Ordinary Helpline
Contact Number: +44 800 368 8088
The Ordinary Payment Method
PayPal, major credit and debit cards, prepaid credit card gift cards
The Ordinary Delivery Info
Free delivery is available on UK orders of £25 or more, while orders below this threshold incur a £4.99 standard delivery charge. Delivery fees are non-refundable, and the free-shipping minimum may change. Estimated arrival information is provided during ordering, with tracking available for eligible dispatched orders.
The Ordinary Return & Refund Policy
The Ordinary accepts eligible unwanted products that are at least 50% full within 365 days of purchase, while boxed sets must be returned complete. Gift cards, final-sale items and shipping charges are generally non-refundable, and exchanges or store credit are not offered. Returns are made at the customer’s cost and remain their responsibility until received by DECIEM. Approved refunds are normally processed within 12 business days to the original payment method, while purchases from other retailers follow that retailer’s own return policy.