Address: John Lewis plc, Wellington Buildings, 2-4 Wellington Street, Belfast BT1 6HT, United Kingdom
Address: John Lewis plc, Wellington Buildings, 2-4 Wellington Street, Belfast BT1 6HT, United Kingdom
How To Redeem Discount Code At John Lewis
About John Lewis
John Lewis & Partners is a well-known UK department store brand offering a wide range of products including fashion, homeware, electronics, and beauty. It is recognised for its quality products, customer service, and partnership business model where employees are also partners. The brand also has a convenient shopping app that allows users to browse products, track orders, and access exclusive offers. The John Lewis app makes it easier for UK customers to shop online and manage purchases in one place.
John Lewis Helpline
Phone: 03456 050 144
John Lewis Payment Method
Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay, John Lewis gift cards, John Lewis gift vouchers, Partnership card vouchers, John Lewis money-off coupons, One4all gift cards, Klarna, and credit payment plans.
John Lewis Delivery Info
John Lewis offers FREE standard delivery on orders over £50, while orders below this amount are charged £4.50. Smaller items are usually delivered within 5 working days and include tracking updates once dispatched. Large items such as furniture and appliances start from £19.95 delivery and can be scheduled for a convenient delivery date and time slot during checkout. Customers can also choose premium services, including next-day and named-day delivery from £7.95, with selected locations eligible for same-day evening delivery and timed delivery slots.
John Lewis Return & Refund Policy
John Lewis allows returns within 30 days of purchase if items are unused, in original condition, and with proof of purchase, with refunds issued to the original payment method usually within 14 days of receiving the return. Items can be returned via store, post, or selected Click & Collect points, while some products like personalised, hygiene-related, or opened perishable goods cannot be returned unless faulty. Faulty items can be refunded or replaced within 30 days, and after that are handled under the Consumer Rights Act 2015. Large items may have collection fees unless faulty, and customers must ensure original packaging is included to qualify for a refund or exchange.
My John Lewis
John Lewis offers a membership scheme known as “My John Lewis,” which provides personalised offers, early access to sales, and tailored recommendations. Members may receive exclusive rewards, birthday treats, and special discounts throughout the year. The programme is free to join and available via the app or website. It is designed to enhance shopping benefits rather than a traditional points-based system.
John Lewis Price Promise
John Lewis offers a Price Promise that allows customers to request a refund if they find the same product at a lower price within 7 days of purchase. The item must be identical, in stock, and sold directly by the retailer rather than a marketplace seller. Eligible promotional prices may qualify, but clearance deals, multi-buy offers, flash sales, member-only discounts, and promo code reductions are excluded. To claim a refund, provide your order details along with proof of the lower price, such as a screenshot or photo.