Address: Jo Malone Limited, 52 Gloucester Place, London, Greater London, W1U 8HQ, UK
Address: Jo Malone Limited, 52 Gloucester Place, London, Greater London, W1U 8HQ, UK
How To Redeem Discount Code For Jo Malone London
About Jo Malone London
Jo Malone London is a British luxury fragrance house renowned for its refined colognes, elegant home scents, scented candles, and luxurious bath and body collections. Renowned for its signature fragrance layering concept, the brand allows customers to create unique, personalised scent combinations. It also offers elegantly presented gift collections and personalised engraving on selected products, making its creations ideal for special occasions and everyday luxury.
Jo Malone London Helpline
Contact Number: +44 (0) 808 281 0226
Email Address: consumercare-UK@jomalone.com
Jo Malone London Payment Method
Visa, Mastercard, American Express, PayPal, Apple Pay, Klarna, Clearpay, Jo Malone London Gift Cards
Jo Malone London Delivery Info
Jo Malone London Free delivery is available on standard delivery for orders over £70 and on next day or named day delivery for orders over £170. Standard delivery costs £5 (3–5 working days), next day delivery is £8, named day delivery is £8, Saturday delivery is £10.50, and Click & Collect via UPS costs £3.95 or is free on eligible orders over £70. Personalised items are not eligible for next day delivery and may require 3–5 working days for dispatch. Orders can only be delivered to one address per purchase, while Click & Collect is available through participating UPS Access Point locations across the UK.
Jo Malone London Return & Refund Policy
Jo Malone London provides a complimentary return service for eligible online purchases made through its official website. Items can be sent back within 30 days of the purchase date with valid proof of purchase, provided they remain in an acceptable condition, as products showing excessive use may only qualify for a partial refund. After the returned parcel has been reviewed, the refund is issued to the same payment method used for the purchase, usually within 14 working days. Customers choosing a return method outside the free service are responsible for any postage costs, and fragrance products must be securely packed and correctly labelled before being returned.