Address: Moonpig.com Limited, Herbal House, 10 Back Hill, London, EC1R 5EN, United Kingdom
Address: Moonpig.com Limited, Herbal House, 10 Back Hill, London, EC1R 5EN, United Kingdom
How To Redeem Discount Code For Moonpig
About Moonpig
Moonpig is a UK online gifting platform that offers personalised greeting cards, gifts, and fresh flowers for occasions like birthdays, anniversaries, and special moments, with thousands of card designs and curated gift options available. It uses smart technology and a mobile app to help users personalise cards, upload photos, set reminders, and get recommendations, while new designs are added regularly. Flowers are delivered in bud form to stay fresh for up to five days, and next-day delivery is available for last-minute surprises. Overall, Moonpig focuses on convenience, quality, and helping people easily create and send meaningful moments anytime.
Moonpig Helpline
Email: support@moonpig.com
Moonpig Payment Method
PayPal, Apple Pay, Google Pay, Mastercard, Visa, and Maestro
Moonpig Delivery Info
Moonpig provides multiple delivery options across cards, gifts, flowers, and balloons, with same-day dispatch available on many products when ordered before the relevant cut-off times. Standard cards can be delivered via Royal Mail Tracked from £2.69, First Class from £1.90, or Airmail from £2.29, while large and giant cards offer tracked delivery from £3.99. Gifts are delivered via Royal Mail Tracked from £4.99, flowers and plants via DPD tracked delivery from £5.99, and balloons via DPD tracked delivery from £7.99. Most tracked services offer next-day delivery or delivery on a chosen date, and eligible orders can be tracked online. No free delivery service is currently available, and delivery charges vary depending on the product type and delivery method selected.
Moonpig Return & Refund Policy
Moonpig does not usually allow cancellations or edits once an order is placed, especially for same-day or next-day dispatch, as production starts immediately and changes to design, message, photos, address, delivery method, or date are not possible. Most products are personalised, so returns are generally not accepted; however, customer service may offer replacements, corrections, or refunds without requiring returns if there is an issue. If a return is needed, guidance and a Freepost address may be provided, and refunds can take up to 14 days after the item is received or proof of return is given. Non-returnable items include personalised products, perishable goods like flowers, food hampers, and drinks, as well as beauty and fragrance items due to their nature.
MoonpigPlus
Moonpig Plus is a paid membership that costs £9.99 per year and offers exclusive savings on cards and gifts. Members enjoy 30% off all cards, 50% off selected card designs, a free postcard every month, 20% off experience gifts, and special member-only offers throughout the year. New members also receive their first card and postage free, making it a great option for frequent card senders.