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About Salons Direct

Salons Direct is a family-run UK business founded in 1992 by Gareth and Valerie Roberts, originally operating as a mail-order supplier of professional hair and beauty products. It opened its first superstore on the Wirral in 2003 and launched its website in 2009, later moving to a purpose-built 72,000-square-foot facility in Bromborough in 2017. Today, Salons Direct is a major online supplier to hairdressers, beauty professionals and nail salons, offering more than 15,000 products from over 250 professional brands. The company remains family-run, with daughters Danielle and Gemma holding key management roles, and aims to be the UK’s leading and most trusted supplier of salon products.

Salons Direct Helpline

Contact Number: 0151 670 9200

Email Address: sales@salonsdirect.co.uk

Salons Direct Payment Method

Klarna, Visa Electron, American Express, Maestro, Mastercard, Solo, Visa, Union Pay, Discover

Salons Direct Delivery Info

Free delivery is available on Salons Direct orders over £50 excluding VAT for standard DPD, next-day and Ship-to-Shop services. Orders under £50 cost £4.95 for standard DPD, £6.95 for next-day delivery and from £3.95 for Ship-to-Shop. Royal Mail tracked delivery costs £2.75 excluding VAT for parcels up to 2kg, while next-day delivery before 10:30am costs £16.25 and Saturday delivery costs £7 (£16.25 before 10:30am), excluding VAT. Free Click & Collect is available from the Bromborough Superstore after two hours. Furniture weighing 30–50kg costs £30 excluding VAT, and items over 50kg cost £50; offshore surcharges range from £60 to £95 excluding VAT. Most orders use DPD, while large furniture is delivered by specialist couriers; report damaged or missing items within 48 hours.

Salons Direct Return & Refund Policy

Salons Direct accepts eligible returns within 30 days, provided items are unused and in their original packaging. Customers must obtain a return authorisation by calling 0151 670 9200 and pay return postage for unwanted items; original delivery charges are non-refundable. Handling fees of at least 10% may apply to large items or broken seals, while missing packaging may incur a 25% restocking fee. Faulty products require inspection, and exclusions include porcelain basins, mirrors, special-order and REM furniture, and used hygiene-sensitive items. Elchim dryers have a separate 14-day money-back guarantee, subject to terms.

Frequently Ask Questions

What does a Salons Direct VAT Free discount actually save?

A Salons Direct VAT Free offer reduces the price of eligible products to offset VAT; VAT still appears on the invoice. For example, qualifying goods costing £100 excluding VAT normally total £120, but the VAT Free promotion brings that total to £100 including VAT. That equals approximately 16.67% off the usual VAT-inclusive price.

Can students get a discount on Salons Direct?

Yes. Students enrolled on hair, beauty, barbering or nail courses can verify their status through TOTUM to unlock student savings. Apprentices with a valid TOTUM account can qualify too. Verification is usually instant, although some checks may take up to 24 hours.

Does Salons Direct offer free next-day delivery?

Yes. Eligible orders over £50 excluding VAT qualify for free next-working-day delivery. The payment cutoff is 5pm Monday to Thursday and 3pm Friday. Location and product restrictions apply, so check the delivery option available for your postcode before ordering.

Does Salons Direct match cheaper prices?

Yes. Salons Direct’s Price Match Promise covers identical, in-stock products from five specified competing wholesalers, subject to its conditions. Call 0151 670 9200 before ordering with the product code and cheaper listing. Membership-only prices and in-store-only offers are excluded, and price matching is unavailable after an order has been placed.

How can existing customers save at Salons Direct?

Existing customers can explore category offers, clearance products and multibuy deals when restocking salon supplies. Joining the email newsletter also helps you hear about new promotions. For products you use regularly, compare the cost per item or per millilitre before choosing a larger pack or bundle.

Why is my Salons Direct discount code not working?

Check the code’s expiry date, minimum spend, excluded brands and any restrictions on existing offers. For VAT Free promotions, qualifying spend thresholds are calculated excluding VAT and delivery. Enter the code exactly as supplied and review the checkout message before completing your order.

Salons Direct

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