Address: 130 Shaftesbury Avenue, London, W1D 5EU, United Kingdom
Address: 130 Shaftesbury Avenue, London, W1D 5EU, United Kingdom
How To Redeem Discount Code For UGG
About UGG
UGG is a global lifestyle brand built around the idea of making self-expression comfortable for everyone. Born from Southern California’s surf culture in the late 1970s, the brand grew from its iconic sheepskin boots into a worldwide collection of footwear, apparel and lifestyle products known for comfort, craftsmanship and bold design. UGG combines its rebellious California heritage with durable materials, modern innovation and a commitment to greater responsibility. The brand also aims to build an inclusive community while supporting more responsible materials, monitored manufacturing practices and charitable causes.
UGG Helpline
Contact Number: 0808 189 0015
Email Address: customerserviceseu@ugg.com
UGG Payment Method
PayPal, Klarna, Visa, Apple Pay, American Express, Clearpay, Mastercard, Google Pay
UGG Delivery Info
Free standard delivery is available on full-price items, including baskets containing both full-price and sale products, with delivery taking 2–3 working days in the UK or 3–4 working days in Northern Ireland. Orders containing only sale items cost £2.99 for standard delivery, while Next Day and weekend delivery each cost £5.99, subject to the stated order cut-off times. UGG also offers free collection from participating stores, while DPD Pickup is free for full-price orders or £2.99 for sale-only orders, typically within 2–3 working days. UGG Rewards Gold Tier members receive complimentary Next Day Delivery on eligible full-price items.
UGG Return & Refund Policy
UGG offers free returns and exchanges when requested within 30 days of receiving an order, with items returned unworn and in their original branded packaging. Free returns are available through DPD or Royal Mail, and proof of postage should be kept until completion is confirmed. Returns can take up to 15 working days to process, after which refunds are issued or exchanges dispatched; unavailable exchange items are automatically refunded. Intimate products must remain unworn, unwashed and tagged, while customers may also cancel an entire order within 14 days of receipt under applicable consumer regulations for a full refund, including eligible shipping costs.
UGG Rewards
UGG Rewards is a free UK loyalty programme where members earn 1 point for every £1 spent, with a £15 voucher awarded for every 250 points collected. Members receive 25 points for joining and can earn additional points through profile completion, wish lists and referrals. Bronze, Silver and Gold tiers unlock increasing benefits, including extra in-store points, early sale access, VIP events and free next-day delivery on full-price purchases for Gold members. Membership renews annually, points do not carry into the new year and may expire after 12 months without reward activity.