Address: Pets Villa, Arcadian Centre, 41 Bromsgrove St, Birmingham B5 6NU, United Kingdom
Address: Pets Villa, Arcadian Centre, 41 Bromsgrove St, Birmingham B5 6NU, United Kingdom
How To Redeem Discount Code At Pets Villa
About Pets Villa
Pets Villa is a UK pet supplies retailer that provides a wide selection of food, toys, grooming items, accessories, and essentials for dogs, cats, birds, and small pets. Originally established as a neighbourhood pet store in Birmingham, the business has expanded to serve customers nationwide through its online platform. Pets Villa offers products from leading brands alongside its own ranges, while also operating a physical shop and professional grooming services in Birmingham.The Pets Villa app makes purchasing everyday pet care products quick and convenient.
Pets Villa Helpline
Contact Number: 0121 439 2860
Email Address: info@petsvilla.co.uk
Pets Villa Payment Method
Amex, ApplePay, Visa, Discover, Google Pay, Mastercard, Maestro, Union Pay, Shop Pay, Venmo, and Klarna.
Pets Villa Delivery Info
Free standard delivery is available on mainland UK orders over £35. Standard shipping costs £3.99 for orders between £15 and £34.99 and £5.99 for orders under £15, with delivery usually taking 2–4 business days. Express delivery arrives within 1–2 business days and costs £2.49 for orders over £35, £5.49 for orders between £15 and £34.99, and £6.49 for orders below £15. Deliveries to Northern Ireland, the Isle of Man, and Northern Scotland are charged £15 regardless of order value and typically arrive within five business days. Pets Villa dispatches most orders within two business days and uses Royal Mail, DPD, FedEx, and Evri for deliveries, with tracking updates provided by email and text. Free in-store collection is also available from the Birmingham store, with same-day collection offered for weekday orders placed before 2pm.
Pets Villa Return & Refund Policy
Pets Villa accepts returns within 14 days for eligible items that are unused and in their original packaging.Customers are generally responsible for return postage unless the product is faulty, damaged, or sent in error. Any damaged items must be reported within 24 hours of receiving the delivery. Frozen and clearance products are non-returnable. Refunds are credited back to the original payment method and are usually processed within three working days, but can take up to 30 days to show in the account. If a delivery fails, any applicable surcharge may be deducted from the refund.
Pets Villa Paw Points
Pets Villa runs a rewards programme called Paw Points, allowing members to earn points through various activities and redeem them for rewards. The scheme includes Bronze, Silver, and Gold membership tiers, with higher levels unlocking additional benefits and exclusive perks. Customers can also earn referral rewards, with friends receiving a £5 discount coupon and the referrer receiving a £3 coupon when a qualifying purchase is made.