Address: Haxby Road, York, YO31 8TA, United Kingdom
Address: Haxby Road, York, YO31 8TA, United Kingdom
How To Redeem Discount Code at Purina Direct
About Purina Direct
Purina Direct is the official UK online store for Purina pet food, offering a wide selection of cat and dog nutrition including dry and wet food, treats, and specialist veterinary diets. It focuses on providing trusted, vet-recommended products delivered directly to customers’ homes. The platform supports easy repeat ordering and subscriptions to help manage regular pet feeding, with product ranges tailored to different ages, breeds, and dietary requirements. It mainly runs as an online service and does not have a dedicated mobile app, although its website is fully optimised for mobile devices to make shopping easy and convenient.
Purina Direct Helpline
Contact Number: 0800 208 8994
Purina Direct Payment Method
Visa, ApplePay, PayPal, GooglePay, Maestro, Mastercard
Purina Direct Delivery Info
Free delivery is available on orders over £29, while orders under £29 are charged at £2.49 for standard delivery across the UK. Standard delivery usually takes 2–3 days from dispatch, but remote areas such as the Scottish Highlands, Islands, Scilly Isles and Isle of Wight may take up to 6 days. A next day delivery option is available for £4.99, provided orders are placed before 4:30PM (Mon–Fri) or 12:30PM on Sunday via DPD. Deliveries are not available to Northern Ireland or the Channel Islands, and some geographic restrictions may apply depending on location. The service does not deliver on Sundays or UK Bank Holidays (including Scottish Bank Holidays), and next day orders over 20kg may be split into multiple parcels.
Purina Direct Return & Refund Policy
Customers can cancel their order before delivery for a full refund within 14 days of notice, or return items within 14 days of receiving them and then send them back within another 14 days at their own cost unless faulty. Refunds are generally processed within 14 days after the return is received or acceptable proof of return is provided, and may include delivery charges if applicable. Items must be returned unused and in their original packaging, while defective products remain fully covered under consumer protection laws.