Address: North Bailey House, New Inn Hall Street, Oxford, United Kingdom
Address: North Bailey House, New Inn Hall Street, Oxford, United Kingdom
How To Redeem Discount Code at Zooplus?
About Zooplus
Zooplus is a leading online pet supplies retailer operating across the UK and Europe, offering a broad selection of food, accessories, and everyday essentials for dogs, cats, small pets, birds, and fish. It is recognised for its wide product choice, competitive prices, and regular special offers. Customers can shop online with ease and enjoy home delivery for added convenience. The platform also stocks popular pet food brands and provides subscription options for scheduled, stress-free repeat orders.
Zooplus Helpline
Zooplus Payment Method
Zooplus.co.uk offers flexible payment options including Visa, Mastercard, American Express, Maestro, PayPal, Klarna, Apple Pay, Google Pay, and Bank Transfer
Zooplus Delivery Info
Free delivery is available on Zooplus UK orders over £39 for most UK locations, while standard home delivery costs £2.99 for orders £10–£29, £1.99 for orders £29–£39, and becomes free at £39+; however, some remote areas including Highlands and islands may have different charges such as £6.99 (for £10–£39) and £3.99 (for £39+). Next Day or Scheduled Delivery is also available in selected postcodes at £3.99 (orders £10–£29), £3.49 (£29–£39), and £1.99 (£39+), with eligibility depending on location and cut-off times. Click & Collect via EVRi ParcelShop is offered at £2.49 (orders £10–£29), £1.49 (£29–£39), and free for £39+, subject to a 17kg weight limit. Delivery is handled by EVRi or DHL, and availability of express services varies by postcode and excludes some remote UK regions.Zooplus UK delivers to most UK mainland cities, towns, and postcodes (not limited to specific cities). include London, Birmingham, Manchester, Liverpool, Leeds, Glasgow, Edinburgh, Bristol, Cardiff, Newcastle, Sheffield, Nottingham, Leicester, Southampton, Coventry, and many more.
Zooplus Return & Refund Policy
Zooplus allows customers to return products within 14 days of receiving their order if they change their mind, with a full refund offered under the return policy. In many cases, the company also covers the return shipping costs, provided the request is made within the allowed time period. If an item arrives damaged or faulty, customers can contact support to request either a replacement or a refund. Some items, such as personalised goods or perishable products, are not eligible for return. Once the returned items are received and inspected, refunds are issued, with return costs reimbursed according to standard rates, excluding express delivery or oversized parcel charges.
Zooplus Loyalty Program
Zooplus offers a loyalty programme called zooplus Club, where customers can earn zooPoints on every purchase and redeem them for rewards or donate them to pet charities. Members receive 100 welcome zooPoints when joining Basic, while Premium members get 200 bonus zooPoints plus extra benefits. With Basic, customers earn 1 zooPoint per £1 spent, and Premium members enjoy additional perks such as 3% off every order, access to exclusive ClubDays, and monthly prize draws. Premium membership costs £3.99 per year and provides enhanced rewards and savings compared to the free Basic plan