Address: Spencer House, 23 Sheen Road, Richmond upon Thames, London, TW9 1BN, United Kingdom
Address: Spencer House, 23 Sheen Road, Richmond upon Thames, London, TW9 1BN, United Kingdom
How To Redeem Discount Code at tails.com?
About tails.com
Tails.com is a UK-based pet food subscription company dedicated to providing personalised nutrition plans for dogs. The brand offers tailor-made feeding solutions, high-quality ingredients, and convenient delivery services designed around each pet’s specific needs. With a strong focus on customer care, pet health, and sustainability, Tails.com aims to make feeding pets simple, balanced, and stress-free.
tails.com Helpline
Email Address: shop@tails.com
tails.com Payment Method
Visa, Apple Pay, American Express, PayPal, and Mastercard.
tails.com Delivery Info
Free delivery is available on Tails.com standard shipping across Mainland UK, with orders delivered within a 3-day window via Yodel, including tracking updates, safe-place delivery options, and email/text notifications. A nominated-day delivery option is also available at £3.99 through DPD, offering a guaranteed 24-hour delivery service with a 1-hour time slot and live tracking updates. For Northern Ireland, the Scottish Highlands & Islands, and the Isle of Man, standard delivery is also free, although delivery options and timings may vary depending on postcode and can be confirmed at checkout. Please note that delivery schedules may be affected by weekends and bank holidays.
tails.com Return & Refund Policy
Customers in the UK (including Northern Ireland, excluding PO Boxes) can return items within 14 days of delivery if they change their mind, provided they are unused and in suitable condition. Returns may be arranged via customer service, and certain items such as personalised or perishable goods are non-refundable due to legal restrictions. Faulty products can be replaced or refunded after contacting support, and in most cases return shipping costs are covered, although express or oversized delivery charges may not be refunded. Approved refunds are usually processed within a few working days, but it can take up to around 14 days for the amount to appear in your account depending on your bank. Cancellation and refund terms may vary for subscription orders, which can be managed through your account settings.