Address: VioVet Ltd, 1a Progress Park, Bedford, Bedfordshire, MK42 9XE, United Kingdom
Address: VioVet Ltd, 1a Progress Park, Bedford, Bedfordshire, MK42 9XE, United Kingdom
How To Redeem Discount Code at VioVet?
About Official VioVet.co.uk
VioVet is a UK-registered veterinary retailer founded in 2006 by Luke Cousins to help veterinary practices sell medicines and pet products online after regulatory changes. The company has grown into one of the UK’s leading pet and horse supply retailers, now operating from Bedford and employing a large team of trained support staff, SQPs, IT specialists, and on-site veterinary surgeons. It offers a wide range of pet food, accessories, and prescription medicines under strict veterinary supervision to ensure safety and quality. VioVet focuses on providing reliable service, expert advice, and competitively priced products to pet owners across the UK and internationally
VioVet Helpline
Email Address: support@viovet.co.uk
Contact Number: 01234 907860
VioVet Payment Method
Credit Cards, Debit Cards, Telephone Payments, Prescription Order Payments
VioVet Delivery Info
Free delivery is available on UK orders over £35 (excluding frozen items), while orders below this threshold may incur standard delivery charges depending on weight, location, and service chosen. Delivery is handled through Royal Mail (24 or 48 service), DPD next-day courier, or Amazon Shipping, with most parcels delivered between 8am–6pm and fully tracked options available. Frozen goods follow separate rules with £5.99 delivery on orders between £39–£78.99 and free delivery on £79+, plus an optional Saturday delivery fee of £1.49. Remote areas such as parts of Scotland, Northern Ireland, and islands may have higher delivery costs or restricted availability, and international shipping charges vary by destination and courier.
VioVet Return & Refund Policy
Customers have the right to cancel an order within 14 days of receiving it under UK distance selling regulations and can receive a refund, including standard delivery charges, as long as the item is returned in acceptable condition. The customer is responsible for return postage and must notify the company before sending items back within the required timeframe. Some products, such as medicines, perishable goods, and opened items, cannot be returned unless they are faulty, damaged, or not as described, in which case they may be eligible for a refund or replacement. Refunds are normally issued after the returned goods are checked, and the final amount may be adjusted if items are used, damaged, or incomplete